Shipping Policy

1. Order Processing We commit to processing your order within 1 to 3 business days upon receipt. Processing times may vary due to product customization, stock status, or holidays.

2. International Shipping Time We deliver your order through reliable international shipping services. Depending on the destination, shipping usually takes 7 to 14 business days. We advise customers to check the estimated shipping time before placing an order.

3. Shipping Costs and Methods Shipping costs are calculated based on the weight, volume, and destination of the order. We offer various shipping methods, including express, air freight, and sea freight, to meet your diverse needs.

4. Order Tracking We provide you with a tracking number for your order so that you can monitor the shipping status in real time.

5. Customer Service Our customer service team is always ready to answer any questions you may have regarding your order and shipping. You can contact us through our customer service email at horace@willstatt.com.

6. Holiday Arrangements Holidays may cause delays in order processing and shipping. We will notify you of any potential changes via email in a timely manner.

7. Limitation of Liability We are not responsible for delays or losses caused by force majeure factors (such as natural disasters, wars, strikes, etc.) during the shipping process.

8. Packaging and Protection We use professional packaging materials to ensure the safety of your products during shipping.